Shipping policy

NativaStep™ Shipping Policy

Processing Time
Most orders are processed within 24 hours (1–3 business days max).

Shipping Times
International delivery typically takes 7–10 business days, depending on your location and the carrier used by our fulfillment partner.

Shipping Costs
Shipping rates are calculated at checkout based on your delivery address and product weight.
Free shipping may apply for qualifying orders (when available).

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking updates may take 1–3 business days to appear.

Incorrect Address
Please double-check your shipping details. NativaStep™ is not responsible for orders delivered to incorrect addresses provided at checkout.

Lost or Delayed Packages
If your order is delayed or appears lost, contact us at info@nativastep.com and we will assist you in resolving the issue with our fulfillment partner.

Customs & Duties
Buyers are responsible for any import duties or taxes charged by their country (if applicable).